Q: Do you have on-site staff? Or breakfast served by in-house staff?

Our B&B is designed for independent stays with no on-site staff. We’re always available by phone or text if you need us. Breakfast is light and self-serve, with items we provide for you to enjoy at your convenience.

Q: Do you offer bike storage?

Yes! We have a secure, designated storage room for bicycles right by the main entrance. For safety and cleanliness, bikes are not allowed inside the suites or anywhere else inside the house.

Q: Can we use the kitchen or cook meals?

Yes! Guests are welcome to use our fully equipped kitchen to prepare their own meals. Please treat the kitchen with care, clean up after use, and be considerate of other guests who may also want to use it.

Q: I'm trying to book for 3 or more guests, but it shows no rooms available. What should I do?

Each of our five suites accommodates up to 2 guests. To book for more than 2 guests, please search for 2 guests at a time in separate searches. This will display all available suites.

Q: I’m arriving quite late; is it okay to check in later than my estimated arrival time?

Yes. We have contactless check-in that allows you to arrive at any time during your stay window.

Q: Can we have an earlier than 3pm check-in and/or later than 10am check-out?

Our check-in and check-out times ensure we can prepare the property for all guests. Early arrivals or late departures may be available with advance approval for a $25 fee, subject to availability.

Q: May I cancel my reservation the day before I’m expected to arrive?

Cancellations more than 5 days before arrival receive a full refund minus a $25 processing fee. Cancellations made 5 days or less before arrival are non-refundable. Shortening your stay is treated as a cancellation. We recommend travel insurance for peace of mind.

Q: Do you offer free parking?

Yes, complimentary parking is available in the public lot adjacent to the property.

Q: Do you offer accommodations to travel nurses or professionals with extended-stay discounts?

Yes, we often work with traveling professionals. Please contact us at 1878RiverRun@stspremier.com

or call/text (240) 343-0751 to discuss availability and extended stay options.

Q: I booked through Expedia™, Airbnb™, Booking.com™, or another online travel agency. Can you change my booking or process a refund?

We cannot directly change or refund bookings made through third-party sites. Please contact their customer service. We are always happy to answer questions about our amenities, but cancellations or changes must be handled through your booking provider.

Q: Do you allow smoking or vaping?

No. Our property is entirely smoke-free, including porches and decks. A minimum $250 cleaning fee applies if this rule is violated.

Q: Do you allow alcohol on property?

Yes, for guests age 21 and over. Please enjoy responsibly — disruptive intoxication or unsafe behavior is not tolerated and may result in early termination of the stay without refund.

Q: Do you allow pets?

Pets are not allowed unless expressly approved in writing before arrival. ADA service dogs are always welcome. Emotional support animals are not considered service animals under federal law.

Q: Do you have security cameras?

Yes. Exterior security cameras are in use for safety. There are no cameras anywhere inside the house or guest suites.

Q: Do you have a hot tub or sauna?

Yes, available with whole-house reservations of 2 or more nights, or as a paid upgrade for shorter stays. Use is for registered guests only. Children under 16 are not recommended to use the hot tub or sauna; if permitted, a parent/guardian must supervise at all times. Please shower before use and avoid glassware, food, or alcohol while using. If unavailable due to maintenance, refunds are limited to $150 for whole-house bookings or $75 for suite bookings.

Q: What happens if something is damaged or missing after my stay?

The booking guest is responsible for their party. Typical fees include:

Unauthorized overnight guest: $200 per person, per night

Excessive cleaning: $100 minimum

Permanently stained towel: $25 each

Removed linens, robes, or décor: replacement cost

Lost key/lockout service: $50 + actual costs

Q: Is the property accessible for elderly guests?

Our historic home has stairs, and some suites are on upper levels without elevators. Handrails are available, but the property may not be fully accessible for all guests. Please contact us before booking if you have mobility concerns so we can recommend the most suitable suite.

Q: Do you provide linens, towels, and toiletries?

Yes. We provide comfortable linens, bath towels, hand towels, and basic toiletries such as shampoo, conditioner, and soap.

Q: Do you have Wi-Fi and entertainment?

Yes. Complimentary high-speed Wi-Fi is available throughout the property. Each suite includes a Smart TV — simply log in with your own streaming accounts.

Q: Do you provide daily housekeeping?

For shorter stays, housekeeping is not provided during your visit. For extended stays, a mid-stay refresh can be arranged upon request.

Q: Can we host visitors during our stay?

Only registered guests are permitted on property. If you’d like to have daytime visitors, please check with us in advance.

Q: Do you offer luggage storage if we arrive early or leave late?

When possible, we’re happy to accommodate luggage drop-off or storage. Please arrange in advance.

Q: What should I know about staying in a historic home?

Our home was built in 1878 and has been carefully restored with modern comforts. You may notice original woodwork, creaks in the floors, or unique room layouts. Many guests love this historic charm, which makes your stay special.

Q: What should I do in case of emergency?

Dial 911 immediately. For non-urgent needs during your stay, call or text the number provided in your confirmation message.

Q: How can I make my stay extra special?

We love helping guests celebrate. If you’re booking for a birthday, anniversary, or special trip, please let us know — we’re happy to recommend local experiences or add thoughtful touches to your stay.